Return and Refund Policy – Plate Discount

Return and Refund Policy – Plate Discount

At Plate Discount, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy below.

1. Returns

  • You have 30 calendar days from the date you received your item to request a return.

  • To be eligible for a return, your item must be:

    • Unused and in the same condition as you received it.

    • In the original packaging.

  • Proof of purchase (such as an order confirmation or receipt) is required.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards.

  • Downloadable software or digital products.

  • Personal care items (for hygiene reasons).

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

4. Late or Missing Refunds

  • If you haven’t received a refund within the expected timeframe, please first check your bank account again.

  • Then contact your credit card company or bank, as it may take additional time before your refund is officially posted.

  • If you have done all of this and still have not received your refund, please contact us at support@platediscount.shop.

5. Exchanges

  • We only replace items if they are defective or damaged.

  • If you need to exchange an item for the same product, contact us at support@platediscount.shop.

6. Shipping Returns

  • To return your product, you should mail it to the address provided by our support team after contacting us.

  • You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

7. Contact Information

For any questions about our Return and Refund Policy, please contact us:
📧 Email: support@platediscount.shop